Pet Parents

Technical Issues

• The app is not accepting my email/password.
• What if I no longer have access to the email address I used to set up my account?
• What is the required format for my password?
• What if I forgot my password?
• What devices are compatible with the Petzey App?
• What if I get disconnected in the middle of my consultation?

Consultation Calls

• How do I switch to video from an voice call or vice versa?
• What if I am not satisfied with my consultation?
• Do we receive anything after the call to review?

Payments

• I have a question about a charge.
• What payment methods does Petzey accept?
• How do I change or delete my payment information?

General

• What is Petzey?

How Petzey works.

• Can two different accounts add the same pet?
• When to use the Petzey app.
• Why do I have to add my credit card before requesting a consultation call?
• How do I remove my pet?
• How can I change mine or my pets information?
• Can the vet professional give a diagnosis or prescribe medication(s)?

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