Skip to main content
petzey Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. petzey
  2. Pet Parents

Pet Parents

Technical Issues

  • The app is not accepting my email/password.
  • What if I no longer have access to the email address I used to set up my account?
  • What is the required format for my password?
  • What if I forgot my password?
  • What devices are compatible with the Petzey App?
  • What if I get disconnected in the middle of my consultation?

Consultation Calls

  • How do I switch to video from an voice call or vice versa?
  • What if I am not satisfied with my consultation?
  • Do we receive anything after the call to review?

Payments

  • I have a question about a charge.
  • What payment methods does Petzey accept?
  • How do I change or delete my payment information?

General

  • What is Petzey?

How Petzey works.

  • Can two different accounts add the same pet?
  • When to use the Petzey app.
  • Why do I have to add my credit card before requesting a consultation call?
  • How do I remove my pet?
  • How can I change mine or my pets information?
  • Can the vet professional give a diagnosis or prescribe medication(s)?
See all 11 articles
petzey
Powered by Zendesk